Is Flipkart charging 20 rupees for canceling an order? Know

Online shopping platform Flipkart is in the news after a social media post. Tipster Abhishek Yadav shared the screenshot on X and claimed that the company is charging a fee on order cancellation, which is Rs 20. This has sparked a debate among users as no one would want to be charged Rs 20 for canceling an order. Now Flipkart’s side has come forward on this matter.

According to India Today report, Flipkart says that it has not made any change in the cancellation fee. The company has said that this policy is in force for two years and the fee is charged only if the order is canceled 24 hours after it is placed. There are no charges if the order is canceled within 24 hours of booking. After that the charge is taken.

Company policy states that a cancellation fee is charged to cover the sellers’ costs and logistics. This fee is designed to cover the costs incurred in canceling an order after it has been processed. Flipkart says that this fee is equal to or less than the actual cost due to cancellation.

The policy says that the cancellation fee compensates the efforts, time and resources of the logistics providers. The fees charged by Flipkart are deducted from the amount paid by the customer for the order. Flipkart also says that it has the facility to modify or waive the fees depending on the situation.

It seems that people are not much aware about this policy of Flipkart. The tipster’s highlighting of this issue may clear up the confusion for those who may not have received a full refund after canceling their order multiple times.