Ola Electric is Claiming, More than 99 Complaints of Customers Resolved, To Give Quick Service

Ola Electric, one of the big electric two-wheeler companies, has been facing customer resentment for the last few months due to poor service. However, the company has said that it has resolved more than 99 percent of the complaints filed with the Central Consumer Protection Authority (CCPA).

“The company has provided necessary information and clarifications on the show cause notice issued by the Central Consumer Protection Authority,” Ola Electric said in a filing to the stock exchange. The company said that out of approximately 10,644 complaints lodged with CCPA by customers, it has resolved 99.1 percent of the complaints. The CCPA had issued a show cause notice to Ola Electric and directed the Automotive Research Association of India (ARAI) to audit the matter. Last week, a media report said that the company has hired EY to improve its services. Last month, it had informed about starting Hyper Service campaign to strengthen its service network.

The company has also offered backup electric scooters and cab coupons if the repair of electric scooters takes more than a day. In this, customers will be provided repair facility in one day. If the repair of Ola Electric’s electric scooters takes more than a day, customers will be given a backup S1 scooter.

Apart from this, customers having Ola Care+ subscription will be given coupons to avail Ola cabs which will be valid till the service or repair of their electric scooter is completed. Earlier, Ola Electric had formed a new service team. Angered by the poor service, a customer of the company set fire to a showroom of Ola Electric. It also plans to train about one lakh mechanics for repairing electric scooters. Last month the company posted its lowest monthly sales. Ola Electric, which was recently listed on the stock market, has sold 23,965 units in September. This is the second consecutive month of month-on-month decline in its sales.